Telcare

If you are considering a new telephone system or even a significant revision to the one you have, you may be starting to think about the intricacies of telephone systems installation.

Here are a few points that we hope you’ll find useful:

• telephone systems installation is typically not something to be considered as a classic DIY opportunity – it is perhaps best considered to be specialist work that is best left to experts such as ourselves;
• for example, health and safety regulations demand that cable runs comply with certain standards – unless you are very familiar with those standards, a DIY installation may end up contravening prevailing legislation;
• experienced installers will typically not only be thinking about the easiest way to do the job but also how the installation can be completed so as to facilitate ease of future maintenance;
• installation work of this nature may involve physical effort and the use of tools – asking your own employees to do this for you may run the risk of invalidating aspects of your existing professional insurances, which may contain clauses relating to what is or is not considered to be ‘appropriate duties’ for your staff;
• some new business telephone systems may have clauses in their warranty that require professional installation if the provider’s support and service guarantees are to remain valid;
• in our experience, telephone systems installation is rarely as easy, in reality, as it may appear to be at first glance – if you do try to do-it-yourself, you may find that it becomes far more time-consuming and disruptive than you anticipated;
• the engineers and installers that work to put your phone system in place, may also be associated with providing technical support in future – something that they may be able to do far more quickly and effectively over the telephone, if they have some understanding as to how the system was installed in the first place;
• if an engineer needs to visit your site in an emergency, they may expect to see that the system has been installed in line with professional standards and protocols – if it has not, you may find that this not only delays the time taken to resolve the problem but in severe cases, it may even stop the engineer from being able to fix it at all;
• ultimately, you presumably wish to have a system that is fit for purpose and offering support to your day-to-day business – that means that attempting to economise by opting for a sub-optimal installation, may be a regrettable decision in the medium to longer-term.

We ensure that your telephone systems installation is conducted to the highest professional standards and will leave you with a system that you can rely on.

Many businesses have experienced it – the new telephone systems installation that amounted to little more than a delivery person dropping a lot of boxes on one of the desks then quickly exiting out of the door.

They may have been tempted to phone the supplier to complain – if only their phones had been working!

Design without installation – unacceptable

Although modern business telephone systems are designed to be simple and modular, they are nevertheless phenomenally powerful and they have the capability to transform your business operations.

To get the best out of such systems requires professional advice and guidance up-front – in other words a supplier that has the expertise to work with you to help you design and choose a solution suitable for your needs.

However skilled the supplier is and however much insight they’ve shown in terms of helping you to understand your requirements and the technology’s potential, none of that will count for much if the telephone system doesn’t actually work upon arrival.

It needn’t be a question of technical faults – such problems are comparatively rare with modern equipment supplied from major companies such as Siemens. What may be more likely is that installation requires skills and a technical familiarity that typically doesn’t exist in many small business or other operations.

As a result, choosing a telecoms solution is not just about picking the technology and its functionality but also selecting a provider that is going to be able to work with you in partnership to make it happen at the coalface. In other words, someone who will help you make a success of your telephone systems installation – in every sense.

Support is often key

Getting the supplier right isn’t only important for telephone systems installation.

There may come a time when you wish to change or enhance your business telecoms. Having someone that can work with you to design and implement that change is likely to be highly important.

Then there is the question of phone maintenance. There will come a time when your system will drop out of manufacturer’s warranty and if problems arise, you may need the comfort of knowing that you have expertise and support services close at hand to resolve the problem.

The technology is flexible

Much modern business telecommunication technology can be adapted to support widely differing client needs – be it, say, a small office needing only two handsets up to a medium sized business company requiring 200.

The technology part of the solution selection and design is critically important, of course, but there is a tendency sometimes to overlook the human factors involved in making a success of a new telephone systems installation.

Therefore the implementation management also needs to look closely at things such as telephony training and in-house support development potential.

That’s because to maximise the benefits, you will need to know how to use the system to its full potential. If people using the system need help and advice on a day-to-day basis, having a colleague as an in-house first point of contact expert, may also prove to be a real benefit.

For all the above reasons, selecting both the right telephone system technology and a partner to help you smoothly complete the telephone systems installation (and provide ongoing telephone systems maintenance), are all important. Once this is all in place, you can get on with focusing on running your business, knowing all your communication bases are covered.