‘We help our customers successfully use their office phones’. This was my reply to someone who recently asked me ‘so what do you guys at Telcare do?’
The response was ‘Is it possible to unsuccessfully use your office phones then?’ I had without realising it, set this poor unsuspecting soul up for a lesson in How Not To Use Your Office Phones. Fortunately I took pity and resisted the urge to bore her to death.
I did, however, ask if she had ever read the user guide or manual relating to the phones in her office. The look said it all! Quite frankly I don’t blame her, seriously who has time to read through a user guide, it doesn’t make for an entertaining read and there are more important things to be done if you are trying to run your business.
Thankfully our customers don’t need to trawl through an entire manual; they have the benefit of relying on us to do it for them. We can point you in the right direction, talk you through with step by step instructions or handle it directly with remote access. We can advise on making the most of the features your system has to offer so that your business can operate more efficiently and professionally. Our customers also call on us to fix their faults. This could range from a minor problem with a particular handset or curly cord to a major system failure. We understand it’s never convenient to be without your phones, that’s why at Telcare we give guaranteed response times so you know that any fault will be resolved as soon as possible.
If you don’t have time to organise your office phones, let alone read the manual, you might benefit by handing it over to someone else. Why not call Telcare? Maybe we can help.
Just one more thing – when did you last clean your phone? Telcare provide all their customers with telephone wipes to keep their handsets clean and germ free. We will be happy to provide you with a bag of complimentary wipes too.
Email helpdesk@telcare.co.uk or call 0800 376 8484
