Here are three case studies for different size
clients that we have worked with and maintain. These are just
some of the examples of work we do and the benefits that we can
offer
Brittens music have three shops around the country, in Kent,
Surrey and one in Central London.
The Situation
- Brittens had a complicated auto-attendant
system, which they could not amend. As a consequence, calls
often rang to the wrong
staff members
- They were unable to call between stores
easily. If the Kent store wanted to speak to their Surrey
branch it meant dialling
externally,
consequently the staff were using their mobiles to
contact one another.
- They also had high telephone bills and were not sure
exactly where their money was being spent.
- On top of this their cabling resembled
Spaghetti
Junction.
The Solution
- We reprogrammed the auto-attendant
- We set up direct inter-site dialling for the staff.
- We identified and cancelled surplus telephone lines as
well
as a BT maintenance contract for a system no
longer installed.
- This
made a saving of £1200 per annum.
- We installed a new network cabling system.
- We provide ongoing support.
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