If you are facing a serious decision regarding your existing phone infrastructure, you may also be thinking along the lines of new business phone systems.
How do I know what system is right for me?
Some companies perform their own research then go out and purchase a solution.
Others may simply look to see which system appears to offer the cheapest price and make their selection on that basis.
Both of these approaches may yield dissatisfaction downstream.
Unless you are an experienced business telecoms expert, it may be advisable to approach this decision by:
- getting someone to help you with a full analysis of your requirements;
- approaching a telecoms solutions provider with a proven track record in the successful implementation of small business phone systems – who will then use the analysis of requirements in order to identify appropriate solutions.
Of course, the same organisation may be able to complete both steps.
Which is best, to extend my existing system or to replace it?
There is no single answer to this question.
If your existing system is relatively modern and was produced by a quality manufacturer, who conformed to international technical standards, then in some cases the most cost-effective solution for you may be to look to expand it to meet your revised requirements.
However, if your system is many years old and/or does not conform to modern approaches and standards, then it may prove to be difficult to expand and integrate it with other more modern technical capabilities.
From a practical point of view, some antiquated systems may be approaching the point where they are impossible to support and maintain for reasons due to parts being unavailable etc.
Although the attractions of patching up existing systems appear to be obvious (perceptions of lower cost), in some cases this is a false economy and one that may cause you grief if your system becomes increasingly prone to failure.
It is necessary to objectively review both options in the context of your particular situation.
Why do I see such a huge price disparity in potential solutions?
When recommending a solution that involves thinking about new business phone systems, an expert solutions provider will be endeavouring to identify suitable matches for your requirements. They will also be trying to balance the inevitable pressures to find a cost-attractive solution with their professional obligation to think about issues such as resilience, reliability and maintainability.
These latter points may have a very direct effect on your annual running costs over time but they are not always immediately visible if you are looking at costs based simply upon the ticket price of a solution.
This is why what appear to be the cheapest new business phone systems may not prove to be the cheapest in the longer term and why some solutions providers may not recommend them.