Business phone equipment may largely be ignored in a company – until it goes wrong or cannot cope. That’s when some business owners may decide to look for a new system or upgrade their old one.
But if you are in this position and are still reluctant to spend any money on getting more phone equipment, you may wish to consider:
- whether you are losing business or customers who cannot get through to your staff;
- whether your staff may be able to work more efficiently with an upgraded system;
- what impression a poorly functioning business telephone system may give customers; and
- how your current business phone system may cope if your company expands.
Advice from an expert
Until you actually come to think of it, you may not realise how much thought and consideration may need to go into choosing business phone equipment. It is more than a question of getting some shiny new phones. Rather, you may wish to ask yourself: how do you want your business to work?
Can you envisage a future where your staff can get hold of each other in different office easily, and work seamlessly together regardless of location? What about an environment where customers can get straight through to the person they wish to speak to, without spending hours on “hold”? Sounds great, doesn’t it?
A good deal
If you think that a decent business phone system has to cost a fortune, don’t worry. There may be ways of reducing the bill. For instance, you may wish to recycle equipment from another site, and use refurbished gear. Some refurbished equipment may be in such good condition that you may never be able to tell that it has been pre-used.
There may be other ways of saving money too. Just because a business telecoms expert may have suggested new systems and functionalities, this may not mean ripping out what you have already and starting from scratch. Depending on the quality and age of your current business phone equipment, a telecoms engineer may be able to adapt or connect into what you already have.
What else is on offer?
Finally, when your business phone equipment has been installed, you may wish to ensure that your staff are fully trained on it. Finally, you may also want some maintenance support in place, to make sure that your system is always working as well as it should for you.