Phone maintenance agreements serve two purposes that may help you sleep just a little more easily at night:
- to provide a service that maintains your business phone systems thereby hopefully helping to avoid troubles;
- to provide a service that will help respond to and resolve technical problems in your system, should they arise.
Some older systems may be what can best be described as idiosyncratic.
That may mean that they’re fragile and prone to failure. That may be catastrophic for your business so if it happens, you’ll typically want it fixed – and fast.
It may be possible to take out a phone maintenance agreement that has what’s called a Service Level Agreement (SLA). That would define how quickly the provider of maintenance services would respond to your call in an emergency.
That may be something that is of far more use to you than frantically trying to ring around to all and sundry in the event you’ve hit a problem!
Of course, some older and obsolete systems may be virtually un-maintainable and you may find it far more cost-effective to replace them.
Even modern systems from providers such as Siemens business telephone systems benefit from periodic maintenance.
Some of that may be entirely routine, such as checking call logs and clearing them down, while other such activities might be of a more technical nature.
If you are installing a new business telephone system, you’ll typically find that an initial period of maintenance and fault-resolution will be included under the warranty.
Once this expires, taking out a maintenance agreement will ensure that you continue to have on-tap expertise and aid in keeping your system in tip-top running condition.
Building up your own skills
Some maintenance tasks are perfectly capable of being carried out in-house providing you’ve had a little training.
Being able to do so may make you a little less reliant on others and reduce some aspects of your maintenance costs.
A reputable maintenance and support company such as ourselves will be willing to help and advise you on how you can build up your own skills.
As a general rule, prevention is usually better than cure.
This applies just as much to business phone systems as to human health. Having a phone maintenance contract in place may help you achieve more prevention and a lot less trauma! We offer different levels of telephone maintenance as well as the ability to tailor make your own. This means that you can have the solution that best fits your needs and your budget. Why not get in touch for a no-obligation chat now to see how we can help?