We’re always keen to try and help resolve any uncertainties around business telephones.
Q – Why are business telephone systems different to home systems?
In principle, they’re not. The same basic technologies are often used in both.
The differences between the telephone systems you use at home and small business phone systems produced by people such as Siemens business telephone systems often relate to the way they’re used.
In the office you may need to have multiple calls waiting, automatic re-routing, voice menu systems, video conferencing, message systems, interrogative answering systems (selection menus) and a number of other facilities designed to help a modern business function.
All these are technically possible with many home systems but they’re less commonly required.
Q – What about robustness?
All modern technology should be relatively robust but obviously some providers have a rather better reputation for providing high quality products than others.
It’s typically important to think at the outset about the support and warranty you’re getting with the solution and what support will be available once the solution has dropped out of warranty.
If your business telephones are critical and 24×7 availability is absolutely essential, it might be worthwhile thinking about fallback and standby systems that would kick-in to let you keep running your business should the worst happen.
Q – Do I have to throw my old system and infrastructure away?
That depends on its nature and what it’s doing for you.
All professional business telecoms providers should be concerned to try and help you protect your existing investment where possible. Many modern systems can integrate well with other technologies but in some cases replacement may be required if it is completely obsolete and incompatible with modern systems.
Q – What if my business suddenly expands?
We understand the fear that, having just purchased a solution, you discover in a year or two that it’s no longer capable of supporting your needs.
That issue is called scalability – in other words the ability of a system to expand and grow with your business.
The good news is that modern office telephone systems are typically designed to be scalable and expand in line with your needs. You can add facilities as you expand or as your finances permit.
Q – Can I afford a business telecoms solution?
Most modern business telephones and their systems are, in fact, modular. As per the scalability discussion above, they can be expanded as and when you need them to be.
At Telcare we believe that our entry-level systems are typically modestly priced and within the reach of many small businesses – even at start-up. In other words, you won’t need to already be on the top 100 rich list to get going with an effective solution for business telephones!
Tags: business telephones
