Your business telecommunications are crucial. Sadly, however robust and resilient modern technology is, it can still fail. If it does, your business could rapidly, perhaps even immediately, come to a grinding halt. If that happens, that’s the time you’ll suddenly start wishing you had a phone maintenance contract.
Phone and technical service support
If your system is relatively new, your provider typically will supply with it some form of support and maintenance contract. This will govern how they will react to certain forms of problem and within what time periods etc.
This is typically documented in a service level agreement (SLA).
If your system is older or obsolete then it may no longer be able to be supported by the original manufacturer or supplier. In such cases, you may wish to consider searching for a third party telephone systems maintenance company. Once again, their services will be outlined under an SLA.
A phone maintenance contract may cover just your telephone services but perhaps more typically will cover a range of your business telecoms systems elements too. The exact list of components covered will vary between companies but it may include:
- PBXs (private branch exchanges);
- a system control unit;
- your cabling around the office;
- interface and communication devices such as routers.
Thinking about standby
However good your telephone systems support supplier is, you may have to acknowledge the possibility that your system may be down for a period of time.
In some cases, this may stop your business dead in its tracks. Being without your telephones and perhaps PC network could be a thought too terrifying to contemplate!
If that’s the case, you may also wish to consider standby arrangements. Having a standby arrangement as part of your maintenance contract could mean that your business telephone support can be provided by a reserve system in the event of a significant problem.
Taking a few minutes to think about what it would do to your business to be without its phone system for a period might cause you to think about taking further steps to protect yourself through a phone maintenance contract.